echogrid I Customer Success Manager (m/f/x)

echogrid is an on-demand subscription service to establish relevant contacts between companies. Through precise matchmaking, we support our clients in establishing relevant B2B contacts within their target group and building long-term partnerships. We focus on companies with disruptive business models in fast-growing industries. Through strong partnerships with global media and technology partners, we have access to an extensive network of international and experienced specialists.

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To strengthen our team in Berlin we are looking for you as

Customer Success Manager (m/f/x)

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Your tasks:

You support our existing customers & partners in the areas of infrastructure, manufacturing, resource-based and service & technology
You are the first point of contact for our customers and handle inquiries via phone, email or chat
You support our customers in designing their campaigns to ensure optimal results
You ensure smooth order processing, follow up on results with our customers and use this feedback to optimize ongoing campaigns
You identify up- and cross-selling potential and create individual offers together with our sales team

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Your profile:

You have completed commercial vocational training or a degree in media, communications or economics
You have at least 2 years of professional experience in customer success or customer care in a B2B environment, e.g. in the media or SaaS sector
You are familiar with common tools and services in customer relationship management, such as GSuite, HubSpot, Salesforce or PandaDoc
You are enthusiastic about technology and have a very good command of German and English
You have a professional and customer-oriented demeanor

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Your benefits:

We offer you an attractive fixed salary and performance-oriented bonus
You will work with a well-established network of experienced founders, consultants, marketing, sales and operations specialists
You will have the opportunity to work from home or in our own office, directly in Berlin-Mitte
You will gain access to the top-level management of established companies, innovative start-ups, VCs, company builders, hidden champions and well-known corporates
You will work with the latest technologies and methods in the areas of customer communications & relations, ticketing, analytics & reporting
We offer you excellent training opportunities through our own team and external sparring partners
You have plenty of room for new ideas and opportunities to help shape the company

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If you are interested in working in a highly motivated team and appreciate flat hierarchies, we look forward to receiving your application online or via jobs@echogrid.io.

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Apply now

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